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Every question, by topic
Prefer to scroll? Here’s what clients ask us most, grouped by topic.
Getting a quote
01How do I get a quote?
Use the quote form or call 07398 437521. We'll arrange a free walkthrough of your building, then send a fixed, written quote within 24 hours of it.
02What do I need to tell you to get a quote?
Just your name, phone number and postcode. We price the job properly at a free walkthrough, so there's no need to work out hours, floors or cleaner numbers beforehand.
03Is the walkthrough free?
Yes, completely free, and there's no obligation to go ahead afterwards. It's simply how we put together an accurate price.
04How long does it take to get a quote back?
We aim to be in touch within 1 business day, and call 07398 437521 if it's urgent. Your written quote follows within 24 hours of the walkthrough.
05Can I choose when the walkthrough happens?
Yes. Tell us a day and time that suits you and we'll match it where we can, or suggest the nearest slot.
06Who will I be speaking to?
A small team, not a call centre. Jayden leads new enquiries, Mike handles quotes and operations, and Lillie looks after client communications.
07Can I just call instead of filling in a form?
Of course. Call 07398 437521, message us on WhatsApp on the same number, or email info@officecleaningldn.com and one of the team will come back to you.
08Can you quote for more than one building?
Yes. Tell us about each site and we can walk them and price them together or separately, whichever suits you.
09What if I don't know all the details yet?
That's fine. Give us your best guess, or nothing at all, and we'll confirm everything on the walkthrough before anything is priced.
Prices & contracts
01How much does it cost?
Every building is different, so we don't quote from a price list. After a free walkthrough you get a fixed, written price for your building within 24 hours.
02Why can't you give me a price over the phone?
Because the price depends on things you can only see on site: the size and layout, how many people use the space, what needs doing and when. A free walkthrough means the price we give you is one we'll stick to.
03Is the quote fixed?
Yes. You receive a fixed, written price for your building, with what's included set out clearly so you can see what shapes it.
04Do I have to sign a long contract?
No. We don't believe in locking clients into long-term contracts. We work on a flexible agreement you can adjust as your needs change, and one-off cleans need no contract at all.
05Can I change or cut back my cleaning later?
Yes. Days, frequency and scope can be adjusted as your team and your needs change. Just let us know.
06Are there any hidden charges?
No. Your written quote sets out what's included, so you can see exactly what you're paying for before you agree to anything.
07Do you charge more for evenings or weekends?
Out-of-hours cleaning is a standard part of what we do, and whatever applies is set out in your written quote, so there are no surprises. Ask us at the walkthrough if you'd like to see the options side by side.
08How is emergency or short-notice cleaning priced?
Emergency and short-notice cleans are priced up front, so you know the cost before we turn up. Call 07398 437521 and we'll talk it through.
09Is there a discount for cleaning more often?
We price each building individually, so frequency is one of the things we build into your quote. Mention how often you'd like us in and we'll show you how it affects the price.
Cleaning services
01What services do you offer?
Regular office cleaning, janitorial and washroom services, window cleaning, floor care, specialised cleaning and customised plans, plus one-off cleans: end of tenancy, carpet cleaning, deep cleans and after-build cleans.
02What's included in a regular office clean?
Typically desks and surfaces, kitchens and pantries, washrooms, floors and bins, tailored to your building. The exact list is agreed at the walkthrough and written into your quote.
03How does regular cleaning work?
We agree days, times and scope at the walkthrough, whether daily, weekly or a bespoke schedule, and the same small team looks after your building so they get to know it.
04Do you clean washrooms?
Yes. Washroom cleaning is a core service, and our janitorial service keeps washrooms stocked and spotless through the day, not just first thing.
05Do you clean kitchens and pantries?
Yes. We clean office kitchens, pantries and staff break areas, and keep food areas separate from washrooms.
06Do you clean windows?
Yes. Window cleaning is one of our core services. We check access and height at the walkthrough and plan around your team.
07Do you clean carpets and floors?
Yes. Floor care covers carpets and hard floors, and we also offer carpet cleaning as a one-off with no contract.
08Do you clean chairs and upholstery?
Yes. We clean office chairs and upholstery, and it can be booked alongside carpet cleaning.
09Do you do sanitising and disinfection?
Yes. We offer sanitising and deep sanitising for touch points, washrooms and shared areas. We don't make medical claims for the products.
10What is a janitorial service?
Janitorial service keeps washrooms and shared areas stocked and looking spotless throughout the day, alongside your regular clean.
11Can you build a plan around my building and budget?
Yes. Our customised solutions are built around your building and your budget. Tell us what matters and we'll shape the plan with you.
12Do you offer specialised cleaning?
Yes. Specialised cleaning is for healthcare, education and other regulated spaces. Tell us about the space and any standards you need us to follow, and we'll tell you honestly what we can do.
13Do you do seasonal cleans, like a spring clean?
Yes, we do seasonal cleans, such as a spring clean, as a reset for your building.
One-off cleans
01Can I book a one-off clean without a contract?
Yes. End of Tenancy, Deep Clean, Carpet Cleaning and After Build cleans are all available as standalone bookings with no ongoing commitment.
02What is an end of tenancy clean?
A top-to-bottom handback clean for when you're leaving an office, aimed at passing the final inspection.
03What's the difference between a deep clean and a regular clean?
A deep clean is a thorough top-to-bottom reset covering what routine visits skip: kitchens and appliances, vents, fittings, switches and hidden corners.
04What is an after-build clean?
Dust and debris cleared after building work, so the space is ready to move straight into.
05Do you do carpet cleaning?
Yes. We use hot-water extraction, which lifts what vacuuming can't, and it's available as a one-off with no contract.
06I've got a stain on my carpet. Can you help?
Usually, yes. Carpet cleaning is something we do as a one-off with no contract. Call 07398 437521 and we'll tell you straight away what we can do and how soon.
07How soon can you do a one-off clean?
It depends on our diary and the size of the job, so call 07398 437521 and we'll give you a straight answer on timing rather than a guess.
08Do I need to be there for a one-off clean?
Not necessarily. Many clients have one-off cleans done out of hours. We agree access and arrangements with you beforehand.
Timing, access & emergencies
01Can you clean outside office hours?
Yes. Evenings, early mornings and weekends are all standard, so your team arrives to a finished office.
02Can you clean while we're working?
Yes, if that suits you, and we plan around your team. Most clients prefer out-of-hours so there's no disruption to the working day.
03How do you handle keys, alarms and security?
We agree access, keys and alarm arrangements at the walkthrough and stick to them, because out-of-hours cleaning only works if you can trust us with your building.
04Can you do emergency or short-notice cleaning?
Yes. Emergency and short-notice cleaning is available, priced up front. Call 07398 437521 for a burst pipe, a flood, or a client arriving tomorrow.
05Can I change my cleaning days later?
Yes. Tell us what's changed and we'll adjust the schedule, whether you're adding a day, dropping one or moving your cleaning times.
06What happens if my regular cleaner can't make it?
You have a small team rather than one individual, so cover is arranged within it. If a visit is ever missed or below standard, our 24-hour fix-it-free guarantee applies.
People, vetting & insurance
01Are you insured?
Yes, fully insured to £10m.
02Are your cleaners vetted and trained?
Yes. Every cleaner is background-checked and trained before working at any property, and fully insured. You'll get a consistent team, not a different face every visit.
03Will I get the same cleaners each time?
Yes. A consistent small team gets to know your building and how you like things done, rather than a different face every visit.
04Are you a family business?
Yes, we're family-run. Our family's cleaning story in London began in 1985 with Millards Cleaning Services, and the same people and standards now run Office Cleaning London Ltd, formed in 2024.
05What makes you different from a national cleaning company?
We're a family-run company, not a call-centre account number. The same small team gets to know your building, decisions are made without layers of account management, and every visit is backed by our 24-hour fix-it-free guarantee.
06Where are you based?
Our office is at 6 Dalton House, 60 Windsor Avenue, Wimbledon, London SW19 2RR, and our teams work across Central London.
Supplies & extras
01Who supplies the cleaning products and equipment?
We agree this at the walkthrough and put it in your written quote.
02Do you supply toilet paper, soap and paper towels?
Yes, we can supply washroom and kitchen consumables such as soap, toilet paper and paper towels. We agree what you need at the walkthrough and itemise it in your quote.
03Do you offer a towel service?
Yes, we offer a towel service for your washrooms. Ask us how it would work for your building.
04Can you take care of waste?
Yes. Waste management can be arranged alongside your cleaning. Tell us what you produce and we'll work out what makes sense.
Areas we cover
01Which areas do you cover?
Twenty-three neighbourhoods across Central London, including Mayfair, Soho, Covent Garden, the City, Waterloo, Victoria and King's Cross. If you're just outside them, get in touch anyway.
02Do you cover my postcode?
Type your area or postcode here (for example "Do you cover Soho?" or "EC2A") and we'll tell you straight away, or use the "Do we cover you?" checker on the homepage.
03Do you work outside Central London?
If you're just outside our areas, get in touch anyway and tell us where you are. We'll tell you honestly whether we can look after you.
04Do you have experience with new-build offices and riverside developments in Battersea?
Yes — Battersea's wave of new-build offices around the Power Station and along the river means we're used to working in modern buildings with strict access control and management-company procedures.
05Do you work with universities, charities and publishers in Bloomsbury?
Yes — we're used to shared floors, departmental offices and irregular hours, and to working around meetings, teaching and deadlines without getting in the way.
06Do you have experience with period townhouses and listed buildings near Chelsea Embankment?
Yes — over 40 years working across Central London, including many of Chelsea's period conversions along Chelsea Embankment and the surrounding squares, means we know how to clean around original fixtures and finishes without damaging them.
07Do you work with banks, insurers and professional firms in City of London?
Yes — we're used to formal client-facing floors, meeting-room resets and strict access, and to being finished before the first arrival.
08Do you work with architects and design studios in Clerkenwell?
Yes — we're used to open studios, model rooms and irregular hours, and to keeping a creative space client-ready without disturbing work in progress.
09Do you have experience with retail-fronted and mixed-use office buildings in Covent Garden?
Yes — Covent Garden's mix of ground-floor retail with office floors above is something we clean around every week, working discreetly through shared entrances and service corridors without disrupting the shops below.
10Can you schedule around Farringdon's early commuter traffic near the station?
Yes — with Farringdon station now one of the busiest interchanges in London thanks to the Elizabeth line and Thameslink, many of our Farringdon contracts are cleaned early morning or after hours to stay clear of peak footfall.
11Do you work with law firms and professional practices in Holborn?
Yes — we're used to client-facing floors, meeting rooms that need resetting between bookings, and out-of-hours access, with the same vetted team on every visit.
12Do you work with charities, health practices and small firms in Kennington?
Yes — we're used to smaller offices, shared entrances and practices that need the space ready before the first arrival, with the same friendly team every visit.
13Do you work with tech, media and creative teams in King's Cross?
Yes — we're used to open-plan floors, breakout areas and flexible hours, and to keeping a space client-ready without disrupting the team.
14Do you work with tower and river-side offices in London Bridge?
Yes — we're used to large open floors, shared kitchens, meeting rooms and out-of-hours access, with the same small team on every visit.
15Do you have experience with Georgian and period townhouse conversions in Marylebone?
Yes — Marylebone's mix of Georgian townhouses converted into offices and boutique studios means we know how to clean around original staircases, sash windows and period fittings without causing damage.
16Do you work with tech start-ups and creative agencies in Shoreditch?
Yes — we're used to open-plan floors, shared kitchens, hot-desking and irregular hours, and to cleaning around deadlines and launches.
17Do you have experience with creative agencies and production offices in Soho?
Yes — Soho's density of production houses, ad agencies and post-production studios means we're used to working around open-plan floors, edit suites and irregular hours without disrupting deadlines.
18Do you work with tech teams and shared-office buildings in Vauxhall?
Yes — we're used to open-plan floors, shared kitchens, hot-desking and managed-building access, with the same small team on every visit.
19Do you have experience with modern office blocks and media/creative studios in Waterloo?
Yes — Waterloo's mix of modern office towers and creative studios along the South Bank means we're used to working around open-plan floors, shared breakout spaces and tight production schedules.
20Do you have experience cleaning prestige or listed buildings, for example in Mayfair?
Yes. Over 40 years working across Central London, including many of Mayfair's period and listed properties, means we know how to clean around original fixtures and finishes without damaging them.
21Do you have experience with offices above cinemas, theatres and entertainment venues in Leicester Square?
Yes — Leicester Square's mix of office floors above cinemas, theatres and entertainment venues means we're used to coordinating access around box-office hours and event schedules without disrupting either business.
Who we clean for
01What kinds of business do you clean for?
Law and professional firms, coworking spaces, creative studios and agencies, medical and dental practices, retail and showrooms, gyms and leisure clubs, estate agents, banks and financial firms, and car showrooms. If yours isn't listed, ask us.
02Do you clean law firms and professional services offices?
Yes. We clean law firms and professional services offices with discreet, confidential cleaning.
03Do you clean coworking and shared offices?
Yes. Coworking and shared offices are busy shared spaces, and we keep them fresh.
04Do you clean creative studios and agencies?
Yes, with flexible hours and care around your kit.
05Do you clean medical and dental practices?
Yes, we clean waiting rooms and other non-clinical areas of medical and dental practices. If you're thinking of clinical areas, ask us first and we'll tell you honestly what we can and can't do.
06Do you clean shops and showrooms?
Yes. We have retail and showroom cleans ready before you open.
07Do you clean gyms and leisure clubs?
Yes, including equipment and changing rooms.
08Do you clean estate agents and property firms?
Yes, so offices and viewings are presentable.
09Do you clean banks and financial firms?
Yes, with precise, discreet cleaning, out of hours.
10Do you clean car showrooms?
Yes. Gleaming glass and spotless floors, ready for you to open.
11Do you clean homes, restaurants, hotels or schools?
That isn't our focus. We specialise in offices and commercial workspaces. If you're unsure whether we're the right fit, ask us and we'll tell you honestly.
If something goes wrong
01What happens if I'm unhappy with a clean?
Tell us and we'll send a team back within 24 hours to put it right, free. That's our fix-it-free guarantee, on every visit.
02What is the 24-hour fix-it-free guarantee?
If you're not happy with a visit, tell us and we'll be back within 24 hours to put it right, at no charge. It applies to every visit.
03How do I report a problem?
Call 07398 437521 or email info@officecleaningldn.com. You'll reach one of a small team, not a call centre.
About us & your details
01What are your opening hours?
Call 07398 437521 and one of the team will pick up. If we miss you, we'll come back within 1 business day, and if it's urgent just keep calling.
02How do I contact you?
Call 07398 437521 (or message us on WhatsApp on the same number), email info@officecleaningldn.com, or use the quote form. Our office is at 6 Dalton House, 60 Windsor Avenue, Wimbledon, London SW19 2RR.
03Do you share my details?
No. We use your details only to reply to you. See our privacy notice for the full picture.
04Are you hiring?
You can apply on our Join Our Team page. A CV is optional, and applications go straight to us.
05Are you eco-friendly?
Yes. We've run electric vans since 2000, and our waste removal and recycling is eco-friendly. Eco-friendly cleaning products are available too: just tell us at the walkthrough and we'll build it into your written quote.
Still not sure?
Call us on 07398 437521, or tell us about your building and we’ll come back with a free walkthrough and quote.