The short version
- We only collect what you give us: through our forms, or when you call or email.
- We use it to reply to you, put a quote together, consider job applications, and send the newsletter if you ask for it.
- We never sell your information.
- Our own pages set no cookies and there’s no advertising. We count visits with Umami, which doesn’t use cookies or identify you.
- You can ask to see it, correct it or delete it at any time. Just email us.
Who we are
Office Cleaning London Ltd decides how the personal information described here is used. In data protection law that makes us the “controller”.
- Company
- Office Cleaning London Ltd
- Address
- 6 Dalton House, 60 Windsor Avenue, Wimbledon, London SW19 2RR
- Phone
- 07398 437521
- Registered
- In England and Wales, company number 15799890
- Registered office
- 6 Dalton House, 60 Windsor Avenue, Wimbledon, London SW19 2RR
What we collect, and why
Here is each way you might give us information, what we do with it and how long we keep it.
Quote requests and contact messages
- What we collect
- Your name and phone number, your postcode or area, and your email, company and any details about your building that you choose to share (such as size, how often it needs cleaning, anything specific).
- Why
- To reply, arrange a walkthrough and prepare your quote.
- Our lawful basis
- Legitimate interests: responding to enquiries and running our business.
- How long we keep it
- Up to two years, or longer if you become a client.
Calls, emails and WhatsApp messages
- What we collect
- Your number or email address, and whatever you tell us.
- Why
- To reply and keep a record of your enquiry.
- Our lawful basis
- Legitimate interests, as above.
- How long we keep it
- Up to two years, or longer if you become a client.
Job applications
- What we collect
- Your name, contact details, availability, the areas you’d like to work in, and your CV if you send one. We don’t ask for sensitive details such as health or ethnicity, so please leave them out.
- Why
- To consider you for work. If we offer you a role we’ll ask for more (for example right-to-work checks) and tell you how we use it at that point.
- Our lawful basis
- Taking the steps needed to consider entering a contract with you.
- How long we keep it
- Up to six months, then deleted.
Newsletter
- What we collect
- Your email address.
- Why
- To send occasional cleaning tips and updates.
- Our lawful basis
- Your consent. You can withdraw it at any time using the unsubscribe link or by emailing us.
- How long we keep it
- Until you unsubscribe.
We don’t use automated decision-making or profiling on any of this information.
Who we share it with
We don’t sell your information. We only share it with people who help us run the business, or where the law requires it:
- Google (Google Ireland Limited and its group companies): form submissions are stored in a private Google Sheet and sent to us by email using Google services.
- Netlify, which hosts this website (see the next section).
- Umami (Umami Software, Inc.), which counts visits to this website for us (see the next section).
- Professional advisers, insurers, and the authorities, only where we need to or the law requires.
Only the people at Office Cleaning London who need your information can see it.
Website visits, cookies and the map
- Cookies. Our own pages set no cookies, and there is no advertising on this site. If that changes, we’ll ask first where the law requires it and update this notice.
- Visit counts. We use Umami to count visits: which pages are viewed, which website or search sent you, your country, and your type of device and browser. It sets no cookies, saves nothing on your device, and doesn’t identify you or follow you to other websites. We only ever see totals, not individual people.
- Hosting. Like any web host, Netlify keeps technical records of each visit (such as IP address, browser and the page requested) in server logs, to keep the site running and secure.
- The map. The map on the home page and area pages loads its code from unpkg and its map tiles from CARTO. When it loads, those services receive your IP address and browser details, as happens whenever a page loads something from another provider.
- The Get a Quote form. It temporarily saves what you’ve typed in your browser (not a cookie, and not sent to us or anyone else) so you don’t lose your answers if you refresh the page or get interrupted. It’s cleared when you submit the form or close the browser tab.
- The “Ask us anything” search. It runs in your browser against answers we have written. What you type isn’t sent to us or to anyone else. If JavaScript is switched off, your words go in the page address instead, which our host’s logs may record.
Where it goes and how it’s kept safe
Google, Netlify and Umami may process information on servers outside the UK. Where they do, the transfer is covered by recognised legal safeguards, such as the provider’s own standard contractual clauses and certifications. Your enquiries sit in a private spreadsheet and email account that only the people who need them can open.
Your rights
You have the right to:
- ask what information we hold about you, and for a copy;
- have it corrected if it’s wrong, or deleted;
- ask us to limit how we use it, or object to how we use it;
- ask for it in a portable format where that applies;
- withdraw consent at any time (for example, to the newsletter).
Email info@officecleaningldn.com and we’ll respond within one month. There’s normally no charge. If you’re unhappy with how we’ve handled something, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Children
Our services are for businesses and organisations, not children, and we don’t knowingly collect personal information from anyone under 13. If you believe a child has given us personal information, email info@officecleaningldn.com and we’ll delete it.
About this website
This website was designed and built with the help of AI tools. Today, the answers in our “Ask us anything” search are written by us and found by simple code running in your browser, and no AI service sees what you type into the search or into any of our forms.
If we add AI-written answers to that search, we will label them clearly as AI, and we will update this notice first to say which provider receives the questions you type.
Changes to this notice
If we change how we use your information, we’ll update this page and the date at the top.